Refund policy
Return Policy
We do not offer refunds or exchanges unless the item is damaged or defective. Please inspect your order upon receipt and contact us immediately at info@picklewinner.com.au if the product arrives damaged, defective, or incorrect so we can resolve the issue.
Damaged or Defective Items
To report a damaged or defective item, email info@picklewinner.com.au within 30 days of receiving your order with a description of the issue and photos of the item and packaging. If your claim is approved, we will provide further instructions, including a return shipping label if necessary.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Change-of-mind purchases.
- Sale items or gift cards.
- Custom or personalized products.
- Items not in their original condition, unused, and with tags attached.
Refunds for Damaged or Defective Items
If your claim is approved, refunds will be processed to your original payment method within 10 business days after we receive and inspect the returned item. Please note that your bank or card issuer may take additional time to process the refund.
If you have questions, contact us anytime at info@picklewinner.com.au